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Delete your OPTOKART account

Last updated: July 2026

Shoppers can permanently delete an OPTOKART account created on optokart.com, the Android app (com.optokart.app), or the iOS app (com.optokart.app). Partner and staff accounts are handled separately — see below.

Delete your account in the app

Sign in, open Account, and select Delete account permanently. You can complete deletion without contacting support.

1. Delete in the app or website

  1. Open the Optokart app or website and sign in with Google or Sign in with Apple.
  2. Go to Account and select Delete account permanently.
  3. Type DELETE, then select Confirm account deletion. The app confirms the scheduled deletion date.

Guest (anonymous) sessions without sign-in expire automatically and are not linked to an email or Apple ID. Signing in merges a guest cart to your permanent account — deletion then applies to that merged profile.

2. Completion and retention

Account deletion is initiated directly in the app without email, phone, or customer support approval. A seven-day grace period follows. Signing in during that period cancels the request; otherwise the sign-in account is permanently deleted after seven days. Transaction records may be retained where law requires it, such as tax invoices and resolved payment disputes.

3. What we delete vs retain

  • Deleted — profile, saved addresses, referral wallet balance (forfeited on deletion), push tokens, and shopper preferences where legally allowed.
  • Retained (anonymised or as required) — completed order and invoice records for statutory accounting, fraud-prevention logs, and support tickets tied to resolved disputes.

4. Partner & staff accounts

Store partners and admin users sign in with email/password on the partner portal. To close a partner account, contact support@optokart.com or use Contact.

5. Related policies

See our Privacy policy for full data practices and your rights.